The Colony Pool Cleaning

A standard visit covers the water, the surfaces and the equipment: skimming debris from the surface, brushing walls and steps, vacuuming the floor, emptying skimmer and pump baskets, checking the filter and testing and balancing the water chemistry. Doing all of it on one visit matters because these jobs undo each other if they are done separately.

No. As long as the technician can reach the pool and the equipment, service is usually carried out while nobody is home, which is how most regular customers prefer it. Arrange access to gates or side entrances in advance, and let us know about pets, alarms or anything else on the route to the pool.

A green pool is an algae bloom, and clearing one is recovery work rather than routine cleaning. It usually needs shock treatment, extended filtration and repeat visits before normal service resumes, because killing algae and removing it from the water are two separate stages. Once the pool is clear, regular cleaning is what stops it happening again.

Very little, which is the point of a service, but two habits help: empty the skimmer basket if it fills between visits, and run the pump long enough each day to turn the water over. If the water goes cloudy, loses its clarity or smells strongly of chlorine, tell your technician rather than waiting for the next visit.

Yes. Every visit ends with a real time E-Report showing what was done, the chemical readings and before and after photos, so you can see the result without being there.