Pool & Hot Tub Services in Kelowna, British Columbia

Customer Reviews

5.0

⭐⭐⭐⭐⭐

Based on 17 Google reviews

Margaret Gibbons

★★★★★

"This pool services company actually cares about its customers. I have used several pool companies in town prior to this, and had terrible experiences. I'm so grateful to have finally found a pool company who is responsive to my issues and takes great care of us! Warren is the best!! Our pool has never looked better, thank you Puddle Pool!"

Jul 2025

Mackenzie Kelly

★★★★★

"I couldn’t be more impressed with Puddle Pool Services! From start to finish, their team was professional, knowledgeable, and incredibly efficient. They took the time to explain everything clearly and made sure my pool was in perfect condition. The service was prompt, friendly, and exceeded all my expectations. Highly recommend them to anyone looking for reliable and top-quality pool care!"

May 2025

Anthony Ahuja

★★★★★

"Amazing service! Warren and Brian from Puddle Pool Services have exceeded my expectations with their professionalism, expertise, and attention to detail. My pool has never looked better! Highly recommend!"

Mar 2025

Josie Robertson

★★★★★

"Nothing short of EXCEPTIONAL service! I recently moved into a new home with a very complex smart technology setup, and Warren has been incredible throughout the process. He was always available to take my calls and respond to countless texts. Today, he even made time to squeeze me in due to some unexpected heater issues. Not only did he quickly resolve the problem, but he also walked me through the process so I could learn how to troubleshoot on my own. That kind of dedication is rare. I'm all about great service—and this company has exceeded even my high expectations. I highly recommend them for any pool or hot tub needs. Thank you, Warren & team! I look forward to continuing to use your services."

May 2025

Tresa Clemmensen

★★★★★

"It was a great experience working with Puddle Pool Services and they went above and beyond providing care for our pool. The pricing is transparent and they were reliable and did an excellent job caring for our pool on a weekly basis as well with the opening and closing of the pool."

Dec 2024

Pool Services Kelowna Residents Trust

Weekly Pool Cleaning
Between work, family, and enjoying the Okanagan lifestyle, most Kelowna homeowners do not have time to skim debris and balance pool chemicals every week. Our weekly service keeps your pool clear and ready to enjoy. We handle the brushing, vacuuming, water testing, chemical balancing, and equipment checks. You just enjoy the swim.

Hot Tub Maintenance
Hot tubs are perfect for relaxing after a day on the lake or the ski hill, until something goes wrong. Cloudy water or weak jets can quickly ruin the experience. We service all major brands and can troubleshoot most hot tub issues. Regular maintenance keeps everything running efficiently and helps prevent costly repairs later.

Pool Equipment Repair
Is your pump getting noisy, your filter not doing its job, or your heater failing to keep the water warm? Our technicians diagnose and repair problems with pumps, filters, heaters, salt systems, and automation equipment. We carry many common parts on our trucks, so a lot of repairs can be completed the same day.

Leak Detection
If your pool water level keeps dropping, it may be more than normal evaporation during hot Kelowna summers. Our professional leak detection equipment helps us locate issues in the pool shell, plumbing, or equipment so they can be fixed before the problem gets worse.

Pool Opening and Winterizing
Kelowna experiences real winter weather, which means pools need proper winterizing. We prepare your pool for the colder months by protecting plumbing and equipment from freezing. When spring returns, we will get everything opened, cleaned, and ready for another Okanagan summer.

Green Pool Recovery
Sometimes pools get away from you. Maybe the pump stopped working, you were away for a while, or the water chemistry slipped out of balance. Even if your pool looks more like a pond, we can bring it back. With the right treatment and cleanup, we can restore clear, blue water again.

Why Kelowna Homeowners Choose Puddle Pools

Look, there are plenty of pool companies in Kelowna. Here is why so many homeowners choose to stick with us:

We actually answer the phone. Give us a call at 250-800-5801 and you will reach a real person, not an endless phone tree or a call center somewhere else.

We show up when we say we will. If we schedule a service window, we respect it. When we tell you we will be there, you can count on our technicians arriving on time and ready to work.

No unnecessary upselling. If your equipment needs to be replaced, we will explain why. If it is still in good shape, we will tell you that too. Our goal is to build long term relationships with Kelowna homeowners, not push repairs you do not need.

We understand Kelowna pools. From heavy pollen in the spring to hot, dry Okanagan summers that cause rapid evaporation, local conditions affect your pool. Add in seasonal winterizing requirements and shifting soil around pool decks, and you need a team that understands the area. Local experience makes a difference.

Proudly Servicing the following Areas in Kelowna & The Okanagan

Kelowna

Upper & Lower Mission – Kettle Valley, high-end residential estates, and neighborhoods near Gyro Beach
Glenmore & Highlands – Quiet suburban blocks, family-oriented neighborhoods, and Knox Mountain Park
Black Mountain & McKinley Landing – Hillside golf communities, lakefront properties, and scenic residential pockets

West Kelowna

Shannon Lake & Westbank – Golf course neighborhoods, central business districts, and family parks
Glenrosa & Lakeview Heights – Hillside residential blocks, scenic vineyard-adjacent communities, and Boucherie Road
Gellatly – Waterfront communities near Gellatly Bay and local recreational beaches

Vernon

Silver Star & Foothills – Mountain resort living, hillside developments, and panoramic valley view neighborhoods

South Okanagan & District

Penticton – Residential areas between Okanagan and Skaha Lakes, and the downtown core
Summerland & Peachland – Orchard districts, Giant’s Head Mountain, and Beach Avenue waterfront blocks

Common Pool Problems in Kelowna and How We Fix Them

Hard Water and Mineral Buildup
The Okanagan Valley is known for mineral rich water. Over time, calcium and other minerals can leave scale on your pool tile, make the water look cloudy, and put extra strain on your equipment. We carefully balance your water chemistry to prevent buildup and can remove existing scale before it damages your pool.

Spring Pollen and Debris
Kelowna springs bring a lot of pollen along with seeds and debris from nearby trees. This can quickly collect on the surface of your pool and clog skimmer baskets. During heavy pollen periods we increase skimming and keep baskets and filters clean so your water stays clear.

Summer Evaporation
Kelowna summers are hot and dry, which means pools can lose water quickly through evaporation. It is normal to lose some water during peak heat, but if the level drops too quickly we can check for leaks and identify any hidden plumbing issues.

Cold Weather Equipment Damage
Unlike warmer climates, Kelowna winters can be hard on pool equipment if it is not properly prepared. Freezing temperatures can damage pumps, plumbing, and heaters. We winterize pools properly and inspect equipment each season to prevent costly freeze related repairs.

Algae After Being Away
Many Kelowna homeowners spend time traveling or at the lake during summer. If a pool sits unattended, algae can grow quickly in warm weather. We offer vacation maintenance so your pool stays clean and balanced while you are away, meaning you return to clear blue water instead of a green pool.

Other Services we Offer in Kelowna

Serving All Kelowna Neighborhoods

Our service trucks cover every corner of Kelowna, from lakefront homes to growing family communities in the hills. We are proud to serve:

Lower Mission
Upper Mission
South Kelowna
Glenmore
North Glenmore
Downtown Kelowna
Rutland North
Rutland South
Black Mountain
Dilworth Mountain
Wilden
Quail Ridge
University District
McKinley Landing
Southridge
Kettle Valley
Belgo
Scenic Canyon
Ellison
Crawford Estates

We also service pools throughout Kelowna near many of the city’s well known landmarks, including the Waterfront Park and Downtown Cultural District, Orchard Park Shopping Centre, the Kelowna Golf and Country Club area, and neighborhoods surrounding the University of British Columbia Okanagan campus. Whether you live in a newer development in Upper Mission or Wilden, or an established area like Glenmore or Lower Mission, we have you covered.

Kelowna : Frequently Asked Questions

Do you service hot tubs and spas?

Absolutely. We service both portable hot tubs and in-ground spas. We handle cleaning, chemical balancing, filter changes, and repairs.

How quickly can you come out?

For regular service, we can usually get you on our schedule within a few days. For repairs or green pools, we often have same-day or next-day availability.

What if I'm not home?

Most of our customers aren’t home during service. As long as we can access your backyard (gate code, key, whatever you use), we’re good. We’ll send you a service report after each visit.

Do you offer one-time cleaning?

Yep. Whether you’re hosting a party, getting the house ready to sell, or just need a one-time cleanup, we can help.

What brands of equipment do you work on?

We service all major brands: Pentair, Hayward, Jandy, Polaris, Dolphin, AquaCal, Raypak, pretty much everything.

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Why we are the best pool cleaning company in Kelowna!

Transparent Pricing

That's Right. No Hidden Prices. Up Front and Straight Forward Pricing.

E-Reports

Your Service Sent in an E-Report, in Real Time. What Was Done, What Chemicals Were Used, What Your Levels Are At etc. All With Before & After Pictures, Time Stamped In and Time Stamped Out.