Ottawa Hot Tub Maintenance

Both Zach and Richard are always patient with us since we are first time pool owners. Doesn't matter if its an email or a phone call, they take the time to talk to us, give us their insights and offer assistance. Just this morning, i had an issue with my heating unit and Zach went above to get me to the right direction.

I really enjoyed working with Puddle Pool Services. Last year, they completely saved my pool during closing after I had already tried three different companies and spent thousands of dollars trying to fix issues. My pool was a disaster, and they were the only ones who truly helped. Because of that experience, there was no question that I would have them install my new heater. They also replaced my liner, cleaned the pool, and changed the sand. The team was amazing from start to finish — professional, efficient, and the entire job was completed in just one day. What stood out most was their communication and customer service. They kept me updated throughout the process and even checked in about whether the ice had melted. I never once felt left on my own. When I went to turn on the heater, unfortunately the HVAC company had not connected the electrical properly. I reached out on a Saturday, and within less than 30 minutes they responded. The very next day, they sent their electrician and fixed the issue immediately. The heater works incredibly well — my pool went from 60 degrees to 80 degrees in about six hours. I couldn’t be happier with the service and highly recommend Puddle Pool Services to anyone looking for reliable, knowledgeable, and responsive pool professionals.

We hired Puddles for a complex pool reno (including stamped concrete work). A number of unexpected problems were identified during the job but Puddles saw every single one to resolution and to our complete satisfaction. All of the staff were great to deal with, the owners (Zach and Jason) are very understanding and accommodating. They focus on customer satisfaction and we would highly recommend them. - Colin and Karine Glenn

On opening our pool, we discovered that the heater had died, Zach promptly provided us with a reasonable quote and kept us in the loop during the entire process. Within 3 days the new heater was up and running. A hassle-free experience!

I had a bad experience with Puddle Pools because of an error they made, and I posted about it. Upon seeing my review, the owner of the company looked into what had happened, reached out to me and was apologetic and accountable, and rectified the situation. It shows that he cares about his customers and how he runs his business. I won't hesitate to give them another chance moving forward.

Honestly I was surprised. They have fair prices, better than most, However, what I liked the most was that they weren’t trying to charge me for unnecessary costs (ie. flipping the Hot Tub). Also Dan was good good at getting right in and fixing the problem without wasting time. Which is a mother thing I appreciated especially for costs.

Reached out to puddle pool services for a pool cover. We had reached out to 5+ companies to come give us a quote but refused due to it being a kidney shaped pool, everyone wanted us to measure it, which given the same is extremely difficult. After we reached out to puddle pool services, James quickly reached out to us to schedule an appointment. Within a day Danny came out and quoted us. He was very knowledgeable and friendly. Within a week it was installed and we couldn’t be happier! Highly recommend to anyone needing pool service.!!!

I was in the market to have a safety net installation. I requested quotation from big shops in Ottawa. Then I found puddle Pool Services online and gave them a chance. The quotations from the big shops were so sloppy and careless. A paragraph and then a huge price tag. Puddle Pool Services had the most professional quotation and most competitive price (significantly). At first I was a bit hesitant, I asked about services and material through email, and James replied with the most courteous and patient manner. They came on the date that they promised to measure, on the date that they promised to install. They have done very professional job. I certanly recommend them.

We are absolutely thrilled with the work done by Puddle Pools. They recently installed a new liner for our pool, and the entire process was seamless from start to finish. They were incredibly professional, highly skilled, and clearly took great pride in their work. Danny was our installer and he is a work horse, never stopped until the work was complete. Zach reached out to us with any questions we had and made sure we were satisfied and well informed. What impressed us most was their commitment to being trustworthy and reliable. They showed up on time, kept us informed about every step of the process. They honour what they promise, and that in itself is amazing. A big shout out to Kenny at Pool Side Water Services who supplied the water for our pool after the liner install. We were so lucky to have hired both Companies who work together as a great team. A big thanks to both Zach and Kenny, we appreciate your commitment to to a job done well. Ken & Cathy

New pool liner installed June 2024 I highly recommend Zach from Puddle Pools for all your pool needs! Rob installed the liner beautifully in one morning. Zach is so quick to respond with quotes, questions and updated on progress of the job. Rob is very knowledgeable and always answered any questions. Prices were extremely fair! HIGHLY RECOMMEND!!